Privacy Policy
How we collect, use, and protect your information
Last Updated: January 2025
Introduction
NYC Paperless Solutions LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information that you provide directly to us
Personal Information
When you request a quote, schedule a service, or contact us, we may collect: name, email address, phone number, mailing address, and details about your document management needs.
Business Information
For commercial clients, we may collect: business name, tax identification number, and billing information for invoicing purposes.
Usage Information
We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
How We Use Your Information
We use your information for the following purposes
Service Delivery
To provide, maintain, and improve our document scanning, shredding, and archiving services, including scheduling pickups and deliveries.
Communication
To respond to your inquiries, send service updates, provide customer support, and send important notices about our services.
Business Operations
To process payments, maintain records, prevent fraud, and comply with legal obligations including HIPAA and FACTA regulations.
Service Improvement
To analyze usage patterns, understand customer needs, and improve our website and service offerings.
Data Protection & Security
Your information security is our priority
Encryption & Secure Storage
We use industry-standard encryption to protect your data during transmission and storage. All sensitive documents are handled in our secure, access-controlled facility.
Regulatory Compliance
We are NAID AAA certified and fully compliant with HIPAA and FACTA regulations. We maintain strict protocols for handling confidential and sensitive documents.
Limited Access
Access to your personal information is restricted to authorized personnel who need the information to perform their job functions.
Data Retention
We retain your information only as long as necessary to provide services and comply with legal obligations. Physical documents are securely shredded or returned per your instructions.
Third-Party Services
We may use third-party service providers to help us operate our business and website. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information. We use Stripe for payment processing and do not store credit card information on our servers.
Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. We use localStorage to save user preferences such as tutorial settings.
Your Privacy Rights
You have control over your information
Access & Correction
You have the right to access, update, or correct your personal information at any time by contacting us.
Data Deletion
You may request deletion of your personal information, subject to our legal and contractual obligations.
Opt-Out
You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
File a Complaint
If you believe your privacy rights have been violated, you have the right to file a complaint with appropriate regulatory authorities.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated 'Last Updated' date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Email: nycpaperlesssolutions@gmail.com
Phone: 646-468-5713
Serving Queens NYC